Refund policy

Refund policy

We want you to be happy with your purchase. Because our products are digital files that can't be returned, here is how refunds work.

If it doesn't work for you: email us within 14 days of your purchase and we'll refund you in full. No long explanation needed.

If the file won't open or has an error: tell us what you're seeing and we'll send a fixed file quickly. If we can't fix it, you get a full refund.

How to ask: email hello@harborhaven.store with your order number (it starts with #). Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.

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